File a Complaint

Services will be given without discrimination based on political affiliation, religion, race, color, sex, mental or physical handicap, national origin, age, or sexual orientation.
 

INFORMAL COMPLAINT PROCESS

IN THE EVENT YOU FEEL YOU HAVE ANY CONCERNS ABOUT THE MANAGEMENT OF YOUR CASE, YOU SHOULD FOLLOW THESE STEPS:

Talk with program staff that you know to see if you can work out a solution.

If you cannot reach a solution working with them, they will direct you to the appropriate supervisor, or program manager.  This is another opportunity to find a solution.

If you cannot reach a solution working with that supervisor, talk with the appropriate Clayton Center Associate Clinical Director, Tita Green.  This is another opportunity to resolve your concern.

If you cannot reach a solution with the Associate Clinical Director, this office staff will assist you in beginning the formal process of appeal to the Client Rights Committee.

Your informal complaint will be addressed in a timely manner (generally 3-5 working days).  A complaint filed with the Client Rights Committee is generally processed within 2 weeks.  You have the right to receive written notification of the findings of the committee.

You will not be punished or treated badly by any Clayton Center CSB employee for filing a complaint.

You may also contact:

Constituent Services
Department of Behavioral Health and Developmental Disabilities
Office of External Affairs
Two Peachtree Street, 22nd Floor
Atlanta, GA 30303
Phone Number (404) 657- 5964
Fax Number (404) 657- 1137

Healthcare Facility Regulation
Complaint Intake Department
Two Peachtree Street, 31st Floor
Atlanta, GA  30303
Phone Number (404) 657-5726