Clayton Center Community Service Board
CONSUMER RIGHTS

 

You have the right to:

  • Privacy with respect to your past, present and future mental health and substance abuse treatment and medical information.
  • Know the limitations of confidentiality.
  • Understand how to give permission to release or obtain information about your treatment, as well as how to revoke the permission.
  • Review and obtain copies of your service record unless it is determined by the physician or other authorized staff not to be in your best interest.
  • Converse privately.

 

You have the right to:

  • Be involved in, to the extent possible, planning your treatment and to agree to and approve your treatment.
  • Coordination to any concurrent services you receive.
  • Have services provided in a way that fits your individual characteristics, needs, and abilities.
  • A written Individualized Service Recovery/Resiliency Plan (ISRP) and be promptly and fully informed of any changes in the plan.
  • Be provided with information in a timely manner to help you make the best decisions about your care.
  • Refuse service, unless it is determined by a physician, APRN, LCSW, or licensed psychologist that you are unable to care for self, are dangerous to yourself or others, or a court mandates service.
  • Be informed of how to get other help you may need through referral to:  a) guardians or conservators, b) self-help groups, c) advocacy services, and d) legal services.
  • Know how to use services when you are in a crisis.
  • Express your preferences regarding the composition of your service delivery team, including whom you want for a case manager, therapist, or other service provider.
  • Give informed consent prior to involvement in any research project and adherence to research guidelines and ethics when involved.

 

You have the right to:

  • Be treated with respect, dignity and kindness; free of mental abuse, such as humiliation, being threatened or taken advantage of.
  • Receive treatment in the least restrictive environment available.
  • Be free of physical abuse, verbal abuse, neglect, sexual abuse, harassment, humiliation, or physical punishment.
  • Be free of any physical restraint or time-out procedure except for the purpose of providing effective treatment and protecting your safety and other persons.
  • Have and retain personal property, which does not jeopardize your safety or the safety of other consumers and have such property treated with respect.
  • Written information that explains when the use of special treatment interventions and restriction of rights would occur.
  • Report violations of your rights and request an investigation without fear of retaliation.

 

You have the right to:

  • Receive clinically appropriate treatment even if it is determined you are unable to pay.
  • Know funds are used for providing treatment instead of financial gain.
  • Be fully informed of the charges for treatment.
  • Obtain a copy of the program’s most recently completed report of licensing inspections forms and have written notice or the address and telephone number.

 

You have the right to request clarification if you have any questions regarding these rights.